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    At Hetty+Sam (“we”), your privacy is taken seriously. We do not store credit card details or send spam, nor do we share your details with third parties, ever. This privacy policy describes how and why we obtain, store and process data which can identify you.

    Section 1 - Collected Information

    When you make a purchase from our website, as part of the buying and selling process, we collect certain personal information from you such as your name, email address, payment address and details. Information is also collected from you when you contribute to or use some of the advanced features on the site, such as subscribing to our newsletter or using our contact form.

    The information we collect is clearly set out on the web page on which we collect it. In addition, we may collect your IP address and use COOKIES unless you configure your web browser not to accept them. 

    All such information is held on secure servers. We fully comply with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential.

    Section 2 - Why We Collect It

    We collect information from you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Information is used in order to process any orders you place. Depending upon your selections for subscribing to our newsletter during checkout, we may send information about related products and services from us. You may update these selections at any time by contacting us or responding to any emails we send.

    In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

    Section 3 - Who We Disclose It To

    We will only pass on information about you as an individual (as opposed to aggregate information), to third parties and third parties overseas, to enable us to perform services requested by you or with your prior consent. In particular, address and contact details to enable delivery of purchases. We will not pass on any information to third parties other than for the above reason or the purpose of processing your order.

    In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose if required to do so by law or by any Governmental body.

    Section 4 - Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    Section 5 - External Links

    Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

    The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it's owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Section 6 - Cookies

    Session cookies:

    Cookies are tiny text files stored on your computer when you visit certain web pages. At HettyandSam.com we use cookies to keep track of what you have in your basket, and to remember you for 7 days when you return to our site.

    Most web browsers have cookies enabled, but see 'Managing cookies' for help to turn them on should you need to.

    Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

    Persistent Cookies:

    We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website.

    More details can be found here http://www.google.com/intl/en_uk/analytics/privacyoverview.html

    Third Party cookies:

    Linkshare cookies. These third party cookies are for the purpose of tracking affiliate sales. They remain for 30 days and are then deleted.

    You can find out how to manage your cookies within your own browser such as Internet explorer Chrome etc here: http://www.allaboutcookies.org/manage-cookies/index.html

    Section 7 - Age Of Consent

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Section 8 - Children’s Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 13 years old or older.

    Section 9 - Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Section 10 – Changes To This Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Section 11 - Consent

    By using our site, you consent to our online privacy policy.

    Section 12 - Contact

    If you have any queries regarding this privacy policy, please contact us at hello[@]hettyandsam.com or by writing to us at Hetty&Sam, Unimix House, Abbey Road, London, NW10 7TR.